Appreciate Wealth

SOP - Video KYC Concurrent Auditor

Purpose - Video KYC (VKYC) Concurrent Auditor will check all VKYC Verified and Rejected cases. VKYC Concurrent Auditor is expected to complete customer due diligence as per laid out process and can take 3 actions after reviewing the VKYC

1. Provide final approval to VKYC

2. Ask to recapture VKYC

3. Reject VKYC

The concurrent also need to check the following details:

Liveliness Questions:

1. The concurrent auditor will check the video for the responses to the 2 random verification questions asked in live call. In case of any prompting during the liveliness check, the VKYC will be rejected. If only one liveliness question is validated the request will be reopened. 

2. DOB validation: The concurrent auditor will check with VKYC to verify that the customer DOB should match with Aadhar and PAN

The concurrent auditor will mark the case as Ask to Recapture on finding any of the following reasons in the VKYC recording -

Business Reasons

• Customer does not have original PAN

• Customer image not clear

• PAN Card not clear

• Signature not clear

• Lack of sufficient light

• Location is out of India

• Documents not updated

• Details marginally different

• Other people seen around customer during the call

• Black/Blue pen not available

• Face mismatch % lower than 70%

Technical Reasons

• No audio and video - beginning of call

• No audio and video - between the call

The concurrent auditor will mark the case as Rejected on finding any of the following reasons in the VKYC recording -

• Name inconsistencies

• PAN number / image different

• 2 security questions fail

• Face is not visible on documents

• 1 or more questions answered incorrectly

• Face does not match the documents

• Document seems tampered

• Minor PAN

• DOB mismatch

• Prompting

The TAT expected for a VKYC recording to be verified by the concurrent auditor is 60 seconds